back

Ventura, Louis Luiz
Information technology has made virtual working environments possible and brought innovation in business processes. Because organizations are becoming more and more engaged with information technology and development of virtual workforces, solving the problem of how to best measure and map virtual workers’ goal setting, empowerment and effective communications within global organizations has become of critical importance. The objective of this empirical study was to determine whether the variables goal setting (G), empowerment (E), and communication (C), both individually and in concert, contributed to improve virtual work performance (vwp).

In this study, the virtual workforce is conceptualized as a self-organizing system. The variables of G, E, and C are the hypothesized predictors of a virtual intelligence (VI) framework that facilitate and support the process of self-organization of the virtual workforce effective performance.
This quantitative study used survey data obtained from an international technology company (ITC). Sample consisted of 113 employees of an ITC in Brazil. The survey provided data for scoring the subjects’ self-perceived virtual work performance, goal setting, empowerment, and communication. The self-reported questionnaire was measured on a Likert scale based on data from a survey instrument with 33 questions. Tests showed that the reliability and validity of the instrument were adequate.

Multiple regression analysis found a significant, positive effect of increased goal setting, empowerment and communication scores on self-assessed virtual worker performance (p=0.001), as well as a significant, positive effect on performance of a simultaneous increase of all three determinants (p=0.001). Sensitivity analysis and extensive diagnostic checks supported the statistical conclusion validity of these empirical findings. Thus, these results provided empirical support for the hypothesis that an increase in goal, empowerment, and communication can enhance performance of virtual workers.

The implications of the findings provided an important step toward developing new strategies for evaluating the effective performance of workers engaged in a virtual environment. Moreover, this study reviews previous research that suggests that incorporating experience of the unified field, pure creative intelligence through the practice of the Maharishi Transcendental Meditation technique by individuals working in teams should have a positive effect on virtual team performance.

back

search login
 


Click here to cancel

You were trying to view a protected page.
Please login to gain access or cancel to go back to the site.
User ID:  
Password:  


Forgot your password?