Maharishi University of Management will deduct $50 from the room deposit or stipend of anyone who installs, changes, or removes telephone jacks or wiring in campus buildings.
Do not dial “472” before an extension number or you will get the wrong number and disturb someone in town. To dial a campus phone number (indicated by “ext.” in this directory) from another campus phone, dial just the four digits listed after the “ext.”
Dial 472-7000 to reach the campus network. Then:
NOTE: Outside of normal business hours, calls to the Campus Operator will be connected to the MUM Message Center. Please leave a clear message after the beep, spelling both your name and the name of the person you are calling, and leave your contact information (phone number and/or email address).
Give a friendly greeting. The ideal greeting when picking up the telephone consists of three parts:
“Good morning, Student Accounts, Lilly speaking”;
“Good morning, 143, Jon speaking.”
By offering a salutation, you make the caller feel welcome. By giving the name of your office or living area, you tell the caller the right number has been reached. By giving your name, you convey friendliness and helpfulness. If you must abbreviate you greeting, at least offer the name of your office or living area and your name: “Facilities Management, Kit speaking.”
Smile. When you smile, that smile is reflected in your voice. As one book on etiquette says, “When someone calls a company, the voice of the person who answers speaks for the spirit of the firm.” A good telephone voice contains a smile.” A good voice has variety of tone and expression, is neither too formal nor too familiar, and words are pronounced clearly.
Offer assistance. Offer to help the caller in any way you can. Give the information required; direct the caller to the appropriate department; take a message if they are calling for someone who is not in at the moment. Fulfill their needs to the greatest extent you are able.
Summoning someone else. If you have to bring someone else to the phone, set the receiver down gently or put the caller on hold if you will need to call to the person or talk in the background. If it will take the person some time to reach the phone, explain this to the caller and ask if they can wait. If the person is out, take a message.
Taking a message. If you take a message for someone else, be sure to get the caller’s name (first and last), company or University department, telephone number (including area code and extension), and message (briefly stated and to the point).
Write this information on a proper sheet of paper. Add the time the message was received and your own initials, and indicate whether the caller wants the call returned or will call back. And be sure the message is delivered as soon as possible.
Close properly. Whether the call is business or social, always say “Thank you for calling” before hanging up.
“The art of speaking pleasingly,” Maharishi says in The Science of Being and Art of Living, “lies in speaking in a simple and natural way….It is sincerity and truth in speech and the intelligence behind it which make an impression and accomplish its purpose.”
The three-way call is now established.
NOTE: Any party may hang up at any time. The other two parties will remain connected, unless both parties left are off-campus in which case they will be disconnected.
Asking to speak to someone else. If someone other than the person you wish to speak to answers the phone, offer: 1) a greeting, 2) your name, and 3) the name of the person you’d like to speak to.
“Hello this is Paul; may I speak to Maureen?”
If the person you’d like to speak to is out, it is considerate to leave your name: “Would you tell her John called? Thank you. Goodbye.”
Return your calls immediately. “The most important thing to remember about telephone manners,” one authority on etiquette states, “is to return your calls promptly.”
Reaching wrong numbers. If you dial a wrong number, it is common courtesy to say, “I’m sorry,” or “Please excuse me,” before hanging up.
By following these guidelines, we can ensure that anyone who speaks by telephone with us will realize that this is a place where ideal social behavior is naturally being cultivated and the finest feelings nourished.
If, while talking to someone, you determine that you need to call someone else:
To release the 2nd call and return to the original call:
To put the 2nd call on hold and return to the original call:
This feature lets you connect to a busy number as soon as the busy number becomes free (provided your phone is also free). If you are talking on the phone, you will miss the call-back.
To cancel the call-back:
NOTE: Only one call-back can be set at a time. Also, if you try to set a call-back and instead of receiving a service set tone you receive an interrupted tone that means that someone else has already set a call-back to that phone.
This feature lets you route incoming calls to another phone if your phone is busy or if no one answers your phone within 30 seconds:
This feature lets you answer any calls directed to other numbers in your office (contact the Communications Office to set this feature):
If, while speaking to someone, you decide to move to another phone, you can park the call, and then retrieve it at the other phone to continue your conversation from there.
This feature allows you to store up to 10 frequently called numbers in your telephone, which can then be dialed using a two-digit code. This feature only works from office phones. Please call the Communications Office at extension 4272 to set up this feature.
Example: You wish to store the number for Time & Temperature, 472-6531 in your phone to be speed dialed by dialing #62:
To speed dial that number: